Travel and Tourism students gain industry insight at Careys Manor

City of Portsmouth College students have gained a unique insight into the tourism and hospitality industries, with a visit to New Forest hotel and spa, Careys Manor.

Careys Manor has been welcoming COPC's Travel and Tourism students to its facilities for several years, helping them learn more about hospitality operations, business travel, customer service, and sustainability within the tourism industry.

A highlight of the visit was an engaging and honest talk delivered by General Manager Steve Woodrow and Operations Manager Hannah Barbiah. Both shared their personal career journeys into hospitality, offering valuable insights into the diverse pathways available within the sector. Their stories provided students with an authentic understanding of how careers in hospitality and tourism can develop over time through experience, dedication, and passion for customer service.

The discussion also explored some of the current challenges facing the hospitality industry. Students learned about the financial pressures many businesses are navigating, the importance of sustainable practices, and the complexities involved in maintaining and operating a historic building. Preserving the character of such a property inevitably brings unexpected maintenance and conservation costs, yet the hotel continues to balance these responsibilities while maintaining high standards of luxury and service.

Encouragingly for students considering careers in the sector, the managers also addressed how the hospitality industry has evolved in recent years.

Amy Benham, lecturer in Travel & Tourism said “While the sector once had a reputation for demanding long working hours, many organisations now prioritise more flexible working patterns and improved working conditions. Careys Manor leads the way and emphasises respect for employees’ working hours and wellbeing, demonstrating how the industry is adapting to attract and retain talented staff. ”

Michael Robinson, who is studying Level 3 Extended Diploma in Travel and Tourism, said “I thought the whole experience was incredible and the hotel is stunning. Very friendly staff too.”

The visit, which included finding out more about the hotel’s offer as a luxury destination, with its high-quality guest experiences, stunning grounds, award-winning spa facilities, and three distinctive on-site restaurants, linked directly to several areas of students’ course content. It supported their understanding of hospitality management, customer service excellence, sustainable tourism practices, and the expectations of high-end business and leisure travellers. Seeing these concepts applied in a real working environment helped students connect classroom learning with industry practice.

Amy added: “We’d like to sincerely thank the team at Careys Manor for their continued support and generosity in hosting students. Experiences such as this provide invaluable insight into the realities of the hospitality industry and help inspire the next generation of tourism and hospitality professionals.”