Level 2 Certificate in Principles of Customer Service for Adults

Course Code: Q235638

Key Information

  • Course type

    Distance learning

  • Campus:

    Distance Learning

  • Start Date:

    Flexible

  • Duration:

    Flexible

  • Attendance:

    Flexible

  • Adult fee:

    Free

The objectives of this qualification are to help you to develop essential knowledge of how to carry out customer service tasks, such as how to manage information and support events.

Units include:

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations.

No formal qualifications or previous experience is necessary to enrol on to this course.

You will receive a set of high-quality course materials that will be yours to keep and use as a reference.

This course can be started at any point during the year, allowing you to learn in your own time, in your own space, and at a pace that suits you.

After successfully completing this course, you will receive a nationally recognised qualification and your VRQ will further your personal and professional development and looks great on your CV.

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