Level 2 Certificate in Principles of Customer Service for Adults

Course Code: Q271063

Key Information

  • Course type

    Distance learning

  • Campus:

    Online

  • Start Date:

    Flexible

  • Duration:

    Flexible

  • Attendance:

    Part-time

  • Fees:

    Free

Level 2 Certificate in Principles of Customer Service

This course will develop your knowledge and understanding of customer service as part of preparation for, or introduction to, working in a job role that includes interacting with customers.

Units may include:

  • customer service principles
  • the customer service environment
  • developing customer service skills
  • legislation for customer service.

Students are expected to have at least a Level 1 qualification in English, which will be assessed before starting this course.

This qualification is online only so you can study at your own pace, in your own workspace. This qualification includes 160 guided learning hours.

This is a distance learning course. Assessment must meet the requirements of the identified assessment strategy/principles.  All learning outcomes must be met to achieve a pass.

School Leavers under the age of 19 do not have to pay fees on any full time courses, though may have to pay for their second year if turning 19 during their studies. If you’re aged 19 or over you might qualify for an Advanced Learner Loan. It’s easy to apply for and you won’t have to pay anything back until you’re earning over £25,000. If you are studying a part-time course and you receive one of the following benefits, or you depend financially on someone who does, you may be entitled to have your tuition fees waived: Job Seekers Allowance, Income Support. You will, however, have to pay any awarding body/assessment fees (unless you are on a first full level 2 course). * If you are in receipt of Working Tax Credit or receive other allowances, you may be eligible to claim concessionary rates. If you are entitled to a fee concession you will be asked to provide proof of your entitlement. It is essential that you inform us if your entitlement changes at any time during your course.

After successfully completing this course, you could go on to study a Level 3 Certificate in Customer Service or a level 3 Diploma in Customer Service.

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