Level 2 Certificate in Understanding Retail Operations for Adults
Course Code: Q271151
Key Information
Course type:
Distance learning
Campus:
Online
Start Date:
Flexible
Duration:
Flexible
Attendance:
Part-time
Fees:
Free

This course will develop your knowledge and understanding of the retail sector and to introduce the retail industry to those recently employed or seeking employment in the sector.
Units may include:
- understanding customer service in the retail sector
- understanding the retail selling process
- understanding how individuals and teams contribute to the effectiveness of a retail business
- understanding how a retail business maintains health and safety on its premises
- understanding retail consumer law
- understand how to deal with customer queries and complaints in a retail environment.
Students are expected to have at least a Level 1 qualification in English, which will be assessed before starting this course.
This qualification is online only so you can study at your own pace, in your own workspace. This qualification includes 200 guided learning hours.
This is a distance learning course. Assessment must meet the requirements of the identified assessment strategy/principles. All learning outcomes must be met to achieve a pass.
After successfully completing this course, you could go on to study either a:
- Level 2 Certificate in Retail Skills
- Level 2 Diploma in Retail Skills
- Level 3 Certificate in Retail Knowledge Structure.
Level 2 Certificate in Understanding Retail Operations for Adults
You may also be interested in
Related Features
NEWS 20-12-2024
Rising star recognition for King’s Trust champs
We’re keeping everything crossed for our King’s Trust superstars Luca and Cameron. The pair joined around 80 other guests at the John Hansard Gallery in Southampton after being nominated as Rising Stars.
NEWS 03-06-2026
Courtroom drama is no trial for COPC students
City of Portsmouth College’s A Level Law students have been putting their knowledge to the test in a real-life courtroom.
NEWS 01-06-2026
Playland exhibition is a COPC success
Themes of identity and heritage by City of Portsmouth College art students have been on display at two iconic city locations.
NEWS 26-05-2026
Get your tickets for the most inspiring show in town!
City of Portsmouth College’s talented Performing Arts students are in final rehearsals for an original play which is to be performed at New Theatre Royal early next month.
NEWS 13-05-2026
COPC students Unloc professional skills through workshop
City of Portsmouth College students who are aiming to study at Russell Group universities have been given top tips on confidence and public speaking by one of Portsmouth’s best.
NEWS 11-05-2026
Cultures from around the world celebrated at COPC
City of Portsmouth College (COPC) celebrated the many different cultures that make up its college community last week with a day of fun activities, fabulous dress and fantastic food.

